Refund policy

Intimate apparel and hygiene

Formare pieces are intimate apparel worn close to the skin. To protect the health and hygiene of every customer, we cannot accept returns or exchanges for change of mind, or if the size or style you ordered isn't right for you.

Please check our size guide before ordering. If you're between sizes or unsure, email us at info@formareofficial.com before you place your order and we'll gladly help you choose.

When we will replace or refund

We will replace the item or refund you if, within 7 days of delivery, you let us know that:

  • the item arrived faulty or with a manufacturing defect;
  • the item arrived damaged;
  • we sent the wrong item, colour or size (different from what is shown on your order confirmation); or
  • an item from your order is missing.

How to make a claim

Email info@formareofficial.com within 7 days of delivery with:

  • your order number;
  • clear photos of the item, the issue, and the label; and
  • a photo of the packaging it arrived in.

Please don't send anything back unless we ask you to. We'll review your claim and reply within 24hours. If we do need the item returned, we'll send you the return address and instructions, and we'll cover the return shipping cost.

Multi-packs

If one piece in a 6 Pack or 12 Pack is affected, we'll replace that piece, or refund its share of the pack price (the pack price divided by the number of pieces in the pack). The rest of your pack is not affected.

Refunds

Approved refunds are issued to your original payment method. Once we confirm your refund, it usually appears within 5–10 business days, depending on your bank or card provider. As we offer free shipping, there are no shipping charges to refund.

What isn't covered

  • Change of mind, or the wrong size ordered (please use our size guide or ask us first).
  • Items that have been worn, washed or altered, unless the issue is a manufacturing defect.
  • Wear and tear from normal use, or damage from not following the care label.
  • Claims made more than 7 days after delivery.

Cancellations

You can cancel your order free of charge within 12 hours of placing it by emailing us, as long as it hasn't been processed yet. Once your order has been processed for dispatch, it can't be cancelled.

Your statutory rights

Nothing in this policy limits any rights you have under the consumer protection laws of the United Arab Emirates.

Contact

Questions? Email info@formareofficial.com. We reply within 24 hours on business days.